Privacy Policy

This website is owned and operated by Holistic Silk Limited a company registered in England and Wales (company registration number 5468160) whose registered office is at Unit 22, Callywith Gate Industrial Estate, Launceston Road, Bodmin, PL31 2RQ.

Our registered VAT number is 805 501268. Unless we say otherwise, we use the terms “HS”, “Holistic Silk”, “we” and “us” on this website to refer to Holistic Silk Limited throughout the website terms and conditions, which include the Website Terms of Use, Privacy & Cookie Policy and our General Terms and Conditions of Sale (“Website Terms”).

If you want to ask us anything (whether about our products, this website, any of our terms and conditions or otherwise), then please contact us. [email protected] +44(0)1840250425 Holistic Silk Ltd, Corentin, Tintagel Road, Boscastle, Cornwall. UK PL35 0AR

You may give us information about you by filling in forms on holisticsilk.com; www.holisticsilk.co.uk; www.holisticsilk.uk, www.holisticsilk.ru or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our services or other social media functions and feedback on our site and when you report a problem with our site. The information you give us may include your name, address, date of birth, e-mail address and phone number, financial and credit card information.

With regard to each of your visits to our site we may automatically collect the following information:

• information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. 
• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. 

We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited.

Cookie consent.

We use cookies to ensure that we give you the best experience on our website. 
Your consent applies to the following domains: holisticsilk.com, www.holisticsilk.co.uk, www.holisticsilk.uk, www.holisticsilk.ru

• Cookies are small text files that can be used by websites to make a user’s experience more efficient.
• The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
• This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
• You can at any time change or withdraw your consent from the Cookie Declaration on our website.
• Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.
• Please state your consent ID and date when you contact us regarding your consent.

We will use your information to:

• to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
• to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about only if you have opted in to receive further communication.
• If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you if you have opted in to receive further communication. If you are a new customer and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
• to notify you about changes to our service.
• to ensure that content from our site is presented in the most effective manner for you and for your computer. 
• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
• to improve our site to ensure that content is presented in the most effective manner for you and for your computer.
• to allow you to participate in interactive features of our service, when you choose to do so.
• as part of our efforts to keep our site safe and secure.
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
• to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to third party services to see if you are using those. After approval of your comment, your profile picture if submitted is visible to the public in the context of your comment.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Our communications are designed to tell you about the benefits we can offer so that you have access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible. Under the Data Protection Legislation, this might qualify as profiling. If you do not wish us to use your data for this purpose, please call  +44(0)1840250425, write to us at the address below or email us  [email protected]. Holistic Silk Ltd, Corentin, Tintagel Road, Boscastle, Cornwall. UK PL35 0AR

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

• Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
• Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.  We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day).  We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience. 
• Analytics and search engine providers that assist us in the improvement and optimisation of our site. 
• Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We may disclose your personal information to third parties:

• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of HOLISTIC SILK our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If HOLISTIC SILK or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.  HOLISTIC SILK will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

You have the right to ask us to stop processing your personal data, view the data we hold, amend your personal data or delete your personal data.  

You can exercise your right to prevent data processing, view the data we hold, request your data to be deleted or to amend any personal data by contacting us at Holistic Silk Ltd, Corentin, Tintagel Road, Boscastle, Cornwall, PL35 0AR OR [email protected].

We will respond to all requests under the rights of the Act within 28 days however we retain the right to refuse excessive or unfounded requests.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites. If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Holistic Silk Ltd, Corentin, Tintagel Road, Boscastle, Cornwall, PL35 0AR OR [email protected]