Most failed payments are due to the incorrect card type being selected or the final payment step not being fully completed.

If your first attempt fails, we recommend that you try to make payment again.  If you are still encountering issues, please contact our Customer Service team [email protected] or +44 (0)1840 250425 for assistance.

Please note that in some Non-UK countries you may need to select Visa Debit if you are using a Visa card that is directly linked to your bank account.